GENERAL TERMS AND CONDITIONS
TERMS AND CONDITIONS
General terms and conditions of online shop Alpos Alu d.o.o. have been prepared in accordance with the Consumer Protection Act (ZVPot), Personal Data Protection Act (PDPA-1) and the Electronic Communications Act (ZEKom-1). The online shop Alpos (hereinafter referred to as the "store") managed by the company Alpos Alu d.o.o., Cesta Kozjanskega odreda 29b, 3230 Šentjur, Slovenia, registration number: 5800650000, tax identification number: SI 50775669, which is also the provider of e-commerce (also referred to as seller). General terms and conditions governing operations of Alpos Alu d.o.o. online shop, rights and obligations of the user and the store and govern the business relationship between the store and Alpos Alu d.o.o. customers. The buyer is obliged to follow terms and conditions that are valid at the time of purchase (when completing online order). When completing online order, the customer is every time made aware of general terms and conditions and the completion of online order confirms familiarity of the customer with terms and conditions. Terms and conditions are available for inspection at Alpos Alu d.o.o., Cesta Kozjanskega odreda 29b, 3230 Šentjur, Slovenia.
ACCESS TO INFORMATION
Alpos Alu d.o.o. is committed to provide the following information to the customer (even before the customer is bound by any contract or offer):
1. Alpos Alu d.o.o. company information (Name and place of business, registration number)
2. Contact information that enables fast and efficient communication (e-mail, phone)
3. Essential features of the products (including after-sales services and warranties) and the period of validity of this information,
4. Availability of products (each product, which is offered on the site, should be available within a reasonable period of time)
5. Delivery terms (mode, place and time of delivery)
6. Prices must be clearly and unambiguously defined and it must be clear whether they contain taxes and transport costs and other charges, and the period of validity of this information,
7. The method of payment and delivery, and validity of this data,
8. The time validity of the offer,
9. The period within which it is possible to withdraw from the contract and conditions for withdrawal (description of the right of withdrawal in accordance with ZVPot – article 43; in cases where the consumer has no right of withdrawal according to Article 43 of ZVPot, the consumer is especially informed)
10. Interpretation of an appeal, including all the information of the contact person or department for contacts with customers.
Due to the nature of e-commerce, the offers in Alpos online shop are updated and changed frequently.
The purchase agreement between Alpos Alu d.o.o. and customers is concluded in the Alpos Alu d.o.o. online shop at the moment when Alpos Alu d.o.o. sends first confirmation e-mail about the order status (entitled: Order Confirmation from Alpos Alu d.o.o. online shop). From this moment on, all prices and other terms are fixed and apply to Alpos Alu d.o.o. as well as the consumer.
Purchase agreement (i.e., the first e-mail about the order status) is electronically stored on server of Alpos Alu d.o.o.
Alpos Alu d.o.o. provides the following methods of payment:
• Cash on delivery
• Credit card (Maestro, Mastercard, Visa)
When paying with a credit card via the internet, in case of order cancellation, payment method change or any other change, inform Alpos Alu d.o.o. via email on email@example.com
Upon delivery of ordered products to the customer, Alpos Alu d.o.o. also sends the invoice in writing.
The invoice states the price and all costs related to the purchase and delivered a notice of right to cancel the contract.
The buyer is obliged to check the accuracy of the information before placing an order. Later given objections as to the correctness of invoice issued will not be considered.
Prices are valid for all users of Alpos Alu d.o.o. online shop.
All prices include VAT, unless explicitly indicated otherwise.
Prices are valid at the time of order confirmation and do not have predetermined validity date.
Prices are valid in case of above listed payment methods under the above listed conditions.
Despite enormous efforts to ensure most up to date and accurate information, it may happen that the price information is incorrect. In this case, or in the event that the price of the item is changed while the order is being processed, Alpos Alu d.o.o. will enable the buyer to cancel the purchase.
Discounts, promotional codes (discount coupons) and alike do not add up as a rule.
Money paid by proforma invoice is not remunerated. Gift vouchers, promotional codes and discount bonus cannot be exchanged for cash.
Credit/debit card payments are subject to the following conditions:
• payer (contact details in user account) must be the same person or organization, as the owner of the credit or debit card,
• After the receipt of order confirmation it is not possible to change the content of the contract or the final amount of the order, except in exceptional circumstances with the approval of Alpos Alu.
When paying with a debit card, the funds remain on the payer's account and are only booked until the confirmation of the order by Alpos Alu d.o.o. When order is dispatched, the buyer's funds are transferred to Alpos Alu d.o.o.
DISCOUNT COUPONS/VOUCHERS (PROMOTIONAL CODES)
Discount vouchers provide variety of benefits when buying through Alpos Alu online shop and are limited in time. Active promotional discount code can be occasionally found on the home page advertisement in Alpos Alu d.o.o. e-newsletter that is sent to members of Alpos Alu d.o.o. club on monthly basis or other media or social networks.
Use promotional code:
Select the items you want to buy and put them in the cart. When you have finished adding items to the basket and proceed by clicking on the basket (top left). Under the selected items from the box that says "Insert a coupon for a discount." Enter on active promotion code and confirm your entry by clicking on the "Confirm" button. This is the total amount subtracted the value of the discount that you get a code.
Remaining amount you still need to pay. In each purchase can be tapped only one promotional code (for example, when ordering 2 units can simultaneously use up to 1 promotional code).
The purchase process continues as usual.
Organizer of the contest is the seller Alpos Alu d.o.o., Cesta Kozjanskega odreda 29b, 3230 Šentjur, Slovenia. Sweepstake participant a person who participates in the advertised prize promotions.
The winners are determined by a random computer selection or a committee formed by the organizer for this purpose.
The right to participate in a prize game (and other item giveaways or vouchers).
Participants of the sweepstake may be persons who are nationals of the Republic of Slovenia and other countries determined by Alpos Alu d.o.o.. Persons employed by the organizer and their immediate family members and persons employed by other legal persons associated with the implementation of the sweepstake cannot participate in the sweepstake. Legal entities (companies) cannot participate in sweepstakes. Persons who do not follow and obey the contest rules cannot participate in the sweepstake. It is considered that the participant has adopted sweepstake rules when the participant entered the sweepstake.
The rules of participation in the competition
To participate in the sweepstake, it is not necessary to purchase services or products of the sweepstake organizer.
Electronic prize draw
The draw is open to all participants of the sweepstake. One participant can participate in the same prize draw only once. The result of the draw is final. The appeal is not possible. The winner will be notified of the win and method of receiving the prize via e-mail.
Liabilities of the sweepstake winner
Prize cannot be paid in cash, just as it cannot be exchanged for any other item.
The winner is liable to the organizer of the contest to provide in writing (via email) their personal data - name, address, email address, phone number, and tax, all within two days of receipt of the notification.
Payment of any taxes on prizes (including VAT) is the responsibility of the organizer. The organizer will provide contest winners with a certificate in accordance with the Income Tax Act and the Regulations on the delivery of data on personal income tax. The winner is obliged to register the value of the prize in tax receipts. Upon receiving the prize, winner is obliged to complete a declaration of acceptance of the prize. The organizer is not responsible for taxes that may arise in connection with any other prizes. If the winner does not fulfil all its obligations, it shall be considered that the prize winner does not want to accept the prize, in which case the organizer is free of any obligations under this sweepstake in relation to the winner and has the right to dispose with the prize in however way the organizer chooses. Prizes are not transferable.
If the organizer does not receive all necessary information (e.g.: address or e-mail address is incomplete or incorrect, etc.) from the winner within three (3) business days after the winner has been notified of the win and statement that the winner wishes to accept the prize, it is considered that the winner does not wish to accept the prize and the organizer is free of any obligations under this sweepstake in relation to the winner and has the right to dispose with the prize in however way the organizer chooses.
PERSONAL DATA PROTECTION
The organizer of the competition has to protect all personal data obtained during the sweepstake from participants in accordance with regulations governing the protection of personal data. The organizer can use the personal information obtained from participants solely for purposes for which they were obtained. Sweepstake participant agrees that the organizer can send notifications regarding organizer’s news and offers. The participant or his guardian or legal representative may at any time revoke his consent to use personal data obtained in a sweepstake for purposes of direct marketing. The organizer of the competition reserves the right to organize a prize ceremony as a public event. By participating in the competition the participant allows that his name and address can be used as audio, photo and video material by the organizer of the sweepstake. The winner allows the organizer of the contest to publish personal data of the winner in the media and on the internet in order to inform the public about the results of the sweepstake and giving away the Prize.
Publication of sweepstake rules
Participants of the sweepstake agree that they are familiar with and will abide the rules of the sweepstake by submitting their information via e-mail or online. In case of any dispute or ambiguity, these rules be construed are considered as primary in relation to any other publication, whether in hard copy, electronic or any other form.
PURCHASE NOTIFICATION PROCESS
- Alpos Alu d.o.o. order
After order confirmation the buyer is notified by e-mail that the order has been accepted. The buyer has always the possibility of changing the information and order content in Alpos Alu d.o.o. online shop by going one step back and correcting the order. Alpos Alu d.o.o. checks the availability and delivery of the ordered products and confirms or rejects (with a reason) the order. Alpos Alu d.o.o. can call the customer on his contact telephone number to verify data or to ensure accuracy of information provided. Via e-mail or phone number Alpos Alu d.o.o. regularly informs and updates customers on their order delivery via email or telephone. If the delivery period is very long and the buyer does not want to wait, the customer can inform Alpos Alu d.o.o. to cancel the item ordered, in this case Alpos Alu d.o.o. will cancel the item ordered and any funds paid to the buyer. The buyer can choose whether he chooses for the rest of the items ordered to be delivered or if he wants the whole order to be cancelled. Alpos Alu d.o.o. is not responsible for any damages caused by long delivery times or due to non-delivery of items that are not in stock.
- The order is shipped / order is ready for collection
Alpos Alu d.o.o. prepares, dispatches or prepares for personal collection within agreed period of time. In the event that the buyer decides to cancel the order on time, the seller must immediately be notified by telephone at 03 746 27 50 or by e-mail on firstname.lastname@example.org. If it happens that the order has already been dispatched, the buyer should refuse acceptance of the package to delivery service. In case of personal collection (when the item is already ready to collect) when the customer decides to cancel the order, the customer has to inform Alpos Alu d.o.o. about the cancellation via the above mentioned telephone number or e-mail address.
WITHDRAWAL FROM PURCHASE AGREEMENT
Consumer (shall apply exclusively to a person who acquires the product for purposes not related to income activity) has the right to inform the seller of withdrawal from purchase agreement within 14 days of receipt of items without having to state a reason for withdrawal. The deadline shall commence one day after the receipt of items. Consumer informs the seller of withdrawal from purchase agreement via email on email address: email@example.com, with a clear statement that the customer wants to withdraw from purchase contract and declaring all necessary information to process a refund (items for which the consumer wants to withdraw from purchase agreement; date of invoice for received items , order number, name and surname of the customer; customer's address, bank account number and bank name, in which customer has the account opened).
The consumer must return the item to the seller undamaged and in the same amount, unless the item is destroyed, damaged, lost, or its quantity is reduced, without being consumer’s fault. Consumer cannot freely use the items until withdrawal from the agreement. The consumer can carry out an inspection and test the item to the extent necessary to establish the condition of the item. Item testing, that differs from before stated, is considered to use the item, which means that the consumer has lost the right to withdraw from the agreement.
The only cost to the consumer in connection with cancellation of or withdrawal from the agreement is the cost of returning back the item (the return of item cost is calculated according to delivery company’s pricelist. Item must be returned no later than 14 days from purchase date.
The consumer has no right to withdraw from purchase agreement if the items ordered have been manufactured according to consumer’s precise instructions, or adapted to their personal needs, or are not suitable for return due to their nature, or are perishable or are passed their expiry date.
Refunds will be paid as soon as possible, but no later than 14 days from the receipt of items. To provide certainty, accuracy and fast reimbursement and to ensure records of payment, the refund will be paid to the customer only through bank transfer to his bank account. Refund paid out in cash is not possible!
In case of withdrawal from purchase, where items were bought with discount, bonus, discount or promotional code, these assets are considered as discount and will not be refunded. The customer will only be refunded the amount paid. Gift voucher is considered as a method of payment and will be returned to the customer as a voucher. The amount paid will be returned to the bank account of the customer.
The right to a refund in the event of a warranty claim or defects are governed by the Consumer Protection Act (unofficial consolidated version).
Consumer withdrawal from purchase of items that form a set
If the consumer decides to withdraw from purchase of items that form a set, they can ask for replacement of the same set or a refund. The customer can exchange the item from a set, in the event of a defect or damage to the item, the customer cannot request a refund. In the event of claiming warranty for item from a set, the warranty period of the manufacturer has to be considered.
Items are warranted if so stated on the warranty card or invoice. This warranty is valid if the instructions on the warranty are followed, and upon submission of the invoice. The warranty period is stated on the warranty card or the invoice.
Warranty information is also listed on product information page. If there is no warranty information, the item does not have a warranty guarantee or the information regarding warranty is not known at that time. In latter case, the buyer can contact Alpos Alu d.o.o., which will provide up to date information.
When is a defect real? In following cases:
• Item does not have features required for normal use
• Item does not have features required for special purpose for which the consumer is buying it, while the seller was aware of that or should have been aware
• Item has no features and characteristics which were agreed on or advertised
• the seller has delivered an item that does not match the sample or model, unless the sample or model was shown only for informative purposes.
How to verify the suitability of the item?
It is compared with another flawless item of the same type, as well as with manufacturer statements or statements/instructions on the item itself.
How to claim a defect?
The customer has to at his expense inform Alpos Alu d.o.o. of any defects together with a detailed description within prescribed period of time and has to provide opportunity for Alpos Alu d.o.o. to inspect the item. The right to claim defects on items is governed by the Consumer Protection Act.
RETURN OF ITEMS UNDER WARRANTY OR DUE TO DEFECTS
The buyer is obliged to pick up the item, which was handed over to the seller under warranty or due to defect, after the completion of inspection process. Buyer collects the item at the same place the item was handed over to the seller or in case the item was sent by post, it will be returned to the delivery address by post.
The seller sends a notice of return of the item after the inspection process and invite him to collects the item or informs of delivery. The buyer is obliged to collect the item within 14 days from date of notification.
If the buyer does not collect the item within that period, the item is stored at seller’s warehouse: Alpos Alu d.o.o., Cesta Kozjanskega odreda 29b, 3230 Šentjur, Slovenia. Seller keeps the item in its warehouse until the expiry of 6 months from date of notification. The seller is entitled to charge storage costs (€ 1/day) and holds the right to a refund for any items required to storage the item.
After the 6 month after the notification date, the item is considered property of the seller.
The contract partner for delivery of items of the seller Alpos Alu d.o.o. is GLS Slovenia. However, Alpos Alu d.o.o. reserves the right to choose another delivery service, if orders can be completed more efficiently. More about the delivery can be found here (http://www.Alpos.si/vsebine/29/Dostava).
Alpos Alu d.o.o. uses appropriate technological and organizational means to protect the transmission and storage of personal data and payment information.
Alpos Alu d.o.o. and Bankart ensure authorization and secure credit card transactions. Credit card authorization is processed in real time with immediate verification of data with banks. Card information is not stored on the server of Alpos Alu d.o.o.
PERSONAL DATA PROTECTION
Alpos Alu d.o.o. is committed to sustainable protection of all personal user data in accordance with the PDPA-1.
Alpos indefinitely keeps the following Alpos Alu d.o.o. club member information: name and surname, email address, contact phone, primary address and delivery addresses, country of residence, date and time of registration and archive of communication with Alpos Alu d.o.o.
Alpos Alu d.o.o. uses customer personal information exclusively for order processing (sending information, quotations, invoices, delivery purposes) and other necessary communication with club members.
Customer information in no case will be handed over to unauthorized persons.
After completion of the order, only order information is stored, which can be accessed only with knowledge of the user account number and order/invoice number.
Customer is also responsible for personal data protection by ensuring the security of their e-mail address, user name and password, and with appropriate software (anti-virus) to protect your computer.
Alpos Alu d.o.o. will contact the customer via means of distant communication only if the customer does not explicitly object, and in accordance with the provisions of the Electronic Communications Act -1. Promotional e-mails of Alpos Alu d.o.o. will contain the following:
• they will be clearly and unambiguously marked as advertisements
• the sender's name Alpos Alu d.o.o. will be clearly evident
• various campaigns, promotions and other marketing techniques will be marked as such. Terms and conditions of participation will be clearly stated.
• How to unsubscribe from receiving advertising messages will be clearly indicated,
• If customer does not wish to receive advertising messages, Alpos Alu d.o.o. will respect customer's wish.
Advertising messages of Alpos Alu d.o.o. will be clearly marked and clearly different from games and competitions.
Alpos Alu d.o.o. will do its best to ensure timely and accurate information is published on its website. However, the items, delivery times, inventory or prices can change so fast that Alpos Alu d.o.o. fails to correct the data on website on time. In this case, Alpos Alu d.o.o. will inform the customer of changes and enable him to withdraw from purchase agreement from or to change the item ordered.
Alpos Alu d.o.o. has the option of withdrawing from the purchase agreement only if there is an evident error (Article 46 OZ). Evident error is considered an error in item's features and any errors that can occur and can be by the shop or by the customer considered as decisive and if in the event of knowledge, Alpos Alu d.o.o. would not approve or conclude purchase agreement. Error in price is also included.
COMPLAINTS AND DISPUTES
Alpos Alu d.o.o. respects existing consumer protection legislation. Alpos Alu d.o.o. makes effort to fulfil its obligations and provide an effective system of dealing with complaints.
In case of problems, the customer should contact Alpos Alu d.o.o. on following telephone number +386 (0)3 746 27 50 or via email on firstname.lastname@example.org. Complaint shall be submitted via email email@example.com. Complaint procedure is confidential.
Alpos Alu d.o.o. is aware of the time and costs incurred in order to resolve a dispute, which present a major barrier to the consumer to initiate procedure in court. Therefore, Alpos Alu d.o.o. tries to resolve any disputes amicably.
Out of court settlement of consumer disputes
In accordance with legal norms Alpos Alu d.o.o. does not recognized any contractors of out of court settlement, of consumer disputes as responsible for resolving consumer disputes, which consumer can initiate in accordance with the Act on out of court settlement.
Alpos Alu d.o.o., as a provider of online shop to its customers in Slovenia, Croatia and Austria, provides an electronic link to the platform for online dispute resolution for consumer disputes (SRPS). The platform is available to consumers here.
Legislation is based on Act on out of court settlement of consumer disputes, EU Regulation No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending EC Regulation No. 2016/2004 and Directive 2009/22/EC.
We wish you a pleasant shopping!
Terms valid from 15.04.2016 .